Customer Service

Customer Service



If you are not completely satisfied with a product purchase for any reason, please return it for a full refund. Original shipping and handling fees are credited back to the original form of payment if the return was a result of our error. Purchases on must be returned by mail within 30 days of purchase date, to receive a full refund to your credit card for the price of the item(s). Items more than 30 days after the purchase date may not be returned.


Please contact our Customer Service Department for a Return Authorization#
Phone:  1-855-WOOCHIE (1-855-966-2443)

Package your return item in the manufacturer's product box and/or packaging.  Or, pack your return in a well-padded envelope or box to prevent damage in transit.  The original packing slip must be included with your Return Authorization#.



Mail your return via United States Postal Service (USPS) Ground to:
Cinema Secrets, Inc.
4400 Riverside Drive
Burbank, CA 91505


Allow up to 14 days to process the return and credit your account, or to issue a credit.  We will notify you via e-mail once your return has been processed. If you have any questions about your return, please contact Customer Service.


If for any reason your purchase does not give you complete satisfaction, the purchase may be returned for a full store credit or exchange.  All returns must be within 30 days of the original purchase date and be accompanied by the receipt, manufacturer's product box and/or packaging.


A store credit will be issued on a return after 30 days of original purchase date, providing the return is accompanied by the receipt. 


SHIPPING POLICIES ships to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses.  Currently, does not ship to international addresses.  For U.S. orders and shipping with, you must have both a shipping address and credit card billing address within the United States.  Additionally, the issuing bank must be based in the United States.  Select items considered Hazardous Materials (HAZMAT) do not qualify for Free Standard Ground Shipping and must be shipped ground.  Some oversized and/or overweight items will incur an additional fee.  

Orders will process in one day Monday through Friday, excluding Saturday and Sunday.  All expedited and/or priority orders must be placed by 12 noon EST to be processed on the same business day.  All orders placed after this, will be processed the following business day. Please allow for additional delivery time for all APO/FPO addresses due to military handling.


FREE SHIPPING offers FREE United States Postal Service Ground Shipping on all orders $65 or more (excluding taxes) - no promotion code needed.  FREE shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.  Select items considered Hazardous Materials (HAZMAT) do not qualify for Free Standard Ground Shipping and must be shipped ground. Valid on in-stock merchandise only.


Certain items in your order may be considered Hazardous Materials (HAZMAT) including aerosol items, alcohol-based products, items that contain contents under pressure and others (e.g. brush cleaner, hairspray, nail polish).   Items containing flammable chemicals are required to be shipped via Standard Ground Shipping and cannot be shipped via Air.  All orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, and U.S. Territories, PO Boxes or APO/FPO addresses.